HDS Technology Services - Resident Support

Resident

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Using Freshservice 5

• How do I log into Freshservice?
• How do I submit an Incident Ticket?
• How do I submit a Service Request?
• What are Announcements used for and where can I find them?
• What are Solution articles and how do I use them?

Information Needed for Connection 6

• How do I see my eID account information, change my epassword and other account settings?
• How do I find the MAC address for my device?
• What wireless networks do you have available?
• Turning On WiFi Calling
• Finding MAC address of phone/computer

See all 6 articles

Unsupported Devices and Services 3

• What services do you provide?
• Can I use my own wireless router within University Housing?
• What devices are not supported within University Housing?

Connecting to the Network 21

• How do I connect to the csu-net WiFi Network?
• I'm getting a strict NAT type, can HDS Technology Services open ports for me?
• How do I connect a gaming, tv or streaming device to the network?
• I don't think my WiFi router is working, the lights are turned off...
• Connecting and troubleshooting an IOS device on csu-net

See all 21 articles

Printing in University Housing 6

• What is Papercut printing and where can I use it?
• My job wasn't printed, how do I request a refund?
• My job wasn't printed, what can I do to troubleshoot?
• Are wireless printers allowed in the residence halls?
• How to use Web Print in PaperCut

See all 6 articles

File Sharing Guidelines 5

• Legal information on file sharing
• 3 strike policy on the University network
• My network access was blocked, where can I gain access on campus?
• What is a DMCA violation and why should I care?
• How do I disable file sharing?

A/V Setup 0