HDS Technology Services - Resident Support
Explore How-To's and learn best practices from our knowledge base.
How do I log into Freshservice?
How do I submit an Incident Ticket?
How do I submit a Service Request?
What are Announcements used for and where can I find them?
What are Solution articles and how do I use them?
Information Needed for Connection
How do I see my eID account information, change my epassword and other account settings?
How do I find the MAC address for my device?
What wireless networks do you have available?
Turning On WiFi Calling
Unsupported Devices and Services
What services do you provide?
Can I use my own wireless router within University Housing?
What devices are not supported within University Housing?
Connecting to the Network
How do I connect to the CSU-EID WiFi Network?
I'm getting a strict NAT type, can HDS Technology Services open ports for me?
How do I connect a gaming, tv or streaming device to the network?
How do I get the Wifi password for my apartment in University Village?
Can you set up a wireless router for my apartment in University Village 1700?
See all 13 articles
Printing in University Housing
What is Papercut printing and where can I use it?
My job wasn't printed, how do I request a refund?
My job wasn't printed, what can I do to troubleshoot?
Are wireless printers allowed in the residence halls?
How to use Web Print in PaperCut
See all 6 articles
File Sharing Guidelines
Legal information on file sharing
3 strike policy on the University network
My network access was blocked, where can I gain access on campus?
What is a DMCA violation and why should I care?
How do I disable file sharing?