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HDS Technology Services - Resident Support
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Resident
Using Freshservice
5
How do I log into Freshservice?
How do I submit an Incident Ticket?
How do I submit a Service Request?
What are Announcements used for and where can I find them?
What are Solution articles and how do I use them?
Information Needed for Connection
6
How do I see my eID account information, change my epassword and other account settings?
How do I find the MAC address for my device?
What wireless networks do you have available?
Turning On WiFi Calling
Finding MAC address of phone/computer
See all 6 articles
Unsupported Devices and Services
3
What services do you provide?
Can I use my own wireless router within University Housing?
What devices are not supported within University Housing?
Connecting to the Network
21
How do I connect to the csu-net WiFi Network?
I'm getting a strict NAT type, can HDS Technology Services open ports for me?
How do I connect a gaming, tv or streaming device to the network?
I don't think my WiFi router is working, the lights are turned off...
Connecting and troubleshooting an IOS device on csu-net
See all 21 articles
Printing in University Housing
6
What is Papercut printing and where can I use it?
My job wasn't printed, how do I request a refund?
My job wasn't printed, what can I do to troubleshoot?
Are wireless printers allowed in the residence halls?
How to use Web Print in PaperCut
See all 6 articles
File Sharing Guidelines
5
Legal information on file sharing
3 strike policy on the University network
My network access was blocked, where can I gain access on campus?
What is a DMCA violation and why should I care?
How do I disable file sharing?
A/V Setup
0
