Using Freshservice

How do I log into Freshservice?
Connect to the csu-eid WiFi network or plug into an Ethernet port within your room or apartment. Go to https://techsupport.hds.colostate.edu Log into ...
Mon, Jul 29, 2019 at 5:04 PM
How do I submit an Incident Ticket?
What is the difference between an Incident Ticket and a Service Item Request? An Incident Ticket is for when something is broken, not working, or you...
Wed, Jul 24, 2019 at 2:40 PM
How do I submit a Service Request?
What is the difference between an Incident Ticket and a Service Item Request? A Service Item Request is a recurring request that requires repeatable ...
Wed, Jul 24, 2019 at 2:41 PM
What are Announcements used for and where can I find them?
What are Announcements used for? HDS Technology Services might sometimes need to update/alert you about upcoming events, e.g., Network maintenance or outa...
Wed, Jul 24, 2019 at 2:41 PM
What are Solution articles and how do I use them?
What are Solution articles? HDS Technology Services provides you with Solution articles within Freshservice's knowledge base to help you better unders...
Wed, Jul 24, 2019 at 2:42 PM